I could go on against tipping, but let’s leave it at this: it is irrational, outdated, ineffective, confusing, prone to abuse and sometimes discriminatory. The people who take care of us in restaurants deserve a better system, and so do we.
That’s one reason we pay attention when a restaurant tries another way, as Sushi Yasuda in Manhattan started to do two months ago. Raising most of its prices, it appended this note to credit card slips: “Following the custom in Japan, Sushi Yasuda’s service staff are fully compensated by their salary. Therefore gratuities are not accepted.”
A million times “yes!” From Japan to Uber, the future is clear: death to tips.
One of the key challenges for Twitter to carry on growing, and become a truly mass-market platform, is to create things that help people over this hump - which also means mitigating an essential characteristic of the product. The contradiction is that the more that Twitter solves the on-boarding problem, the less sticky it may be. The less manual it is, the easier it is to make something similar.
This strikes me as exactly right. Some of the elements that make a product slippery to begin with are the very same things that make it sticky with continued usage. Twitter has a very fine line to walk between those two worlds.
“Despite the huge swings in our stock price since our 2002 IPO ($8 to $3 to $39 to $8 to $300 to $55 to $330), we’ve continued to grow our membership every year fairly steadily. We do our best to ignore the volatility in our stock. The progress we’ve made over the last 10 years is stunning. We want to make the next 10 years even more remarkable.”—
You could certainly argue that Netflix is an even more volatile stock than Apple — because it clearly is. And Hastings is smart to try to calm the furor in a time of exuberance. You’re never neither as good nor as bad as they say you are — but you can only really say that when they’re saying you’re good.
“There are roughly three New Yorks. There is, first, the New York of the man or woman who was born here, who takes the city for granted and accepts its size and its turbulence as natural and inevitable. Second, there is the New York of the commuter — the city that is devoured by locusts each day and spat out each night. Third, there is the New York of the person who was born somewhere else and came to New York in quest of something. …Commuters give the city its tidal restlessness; natives give it solidity and continuity; but the settlers give it passion”—E.B.White
“The twin towers still stand because we saw them, moved in and out of their long shadows, were lucky enough to know them for a time. They are a part of the city we carry around. It is hard to imagine that something will take their place, but at this very moment the people with the right credentials are considering how to fill the crater. The cement trucks will roll up and spin their bellies, the jackhammers will rattle, and after a while the postcards of the new skyline will be available for purchase. Naturally we will cast a wary eye toward those new kids on the block, but let’s be patient and not judge too quickly. We were new here, too, once.”—
Colson Whitehead, in the single best essay ever written that describes to me what this city is.
I read this once a year, but only once.
With the devastating (to me at least) yet also optimistic opening line:
"I’m here because I was born here and thus ruined for anywhere else, but I don’t know about you."